PAYMENT METHODS &
SHIPPING CONDITIONS

We offer the following payment methods. Simply choose the one that suits you best.

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READY TO SHIP WITHIN 24 HOURS

ALWAYS FREE SHIPPING WITHIN GERMANY

Orders received by 2 PM (14:00) Monday to Friday will be shipped the same day.
Orders placed after 2 PM will be shipped the next working day.
Delivery usually takes place within one working day.

We offer this fast service to you free of charge for all immediately available items.
(For advance payment: Shipping after receipt of payment)

HOW YOU RECEIVE YOUR ORDER
DELIVERY WITHIN 1-2 BUSINESS DAYS

Two strong shipping partners are ready to deliver your order quickly and securely: DHL and DPD not only offer home delivery, but also the option of pickup nearby (DHL branch, Packstation, parcel locker, DPD parcel shop). This makes package delivery especially convenient for you. Even if you're not home, your package will be waiting for you safely nearby!

DELIVERY TO YOUR DESIRED ADDRESS

We deliver within Germany to your home address (billing address) or to a different delivery address (e.g., your workplace, hotel address, address of acquaintances, friends).

DHL Packstations

You can have your order delivered to one of 2,650 DHL Packstations nationwide and pick it up there 24/7. To do this, you need to register with DHL once and identify yourself at the selected Packstation with your PIN or customer card. You can find more information at [link to DHL website]. www.dhl.de

DHL GO-GREEN TO MAKE A SMALL CONTRIBUTION TO SOMETHING BIG

Responsibility for environmental protection and sustainability is a central aspect of our business operations. Therefore, wherever we have influence, we want to use it to contribute to making our world a better place to live.

We ship our DHL parcels CO₂-neutrally with the DHL GOGREEN product at no extra cost to you. This involves calculating the CO₂ emissions generated during transport and offsetting them through sustainable measures and climate protection projects (e.g., biosand water filters in Honduras, wind farms in Nicaragua, or reforestation in Panama and Uganda) by DHL.

A very special project can be admired in southern Africa, which was financed by Deutsche Post DHL and implemented with the non-profit climate protection organization atmosfair and the local partner SolarLights.
Households in Lesotho can reduce CO₂ emissions by up to 80% with the efficient Save80 stove compared to traditional open-fire cooking methods. The stove requires a minimum of firewood and provides longer-lasting heat.
The reduced demand for firewood not only reduces deforestation and soil erosion, but above all improves people's health.

Furthermore, the revenue generated by GOGREEN will fund additional DHL projects aimed at actively reducing CO₂ emissions. These include, among other things, converting DHL vehicles to low-emission or zero-emission vehicles, increasing the use of solar energy, and using green fuels such as biodiesel or vegetable oil.
The goal is to continuously improve CO₂ efficiency.
Together we have the opportunity to actively contribute to something great and leave a healthy environment for future generations.

You can find more information about DHL's climate protection projects on the GoGreen information page.

DPD

If you are not present when your order arrives, the DPD courier will notify you (parcel card). A second delivery attempt is usually made automatically the following day. You will find the delivery time on the notification from the DPD courier. If you are also unavailable for the second delivery attempt, your parcel will be taken to the DPD depot in your region. You can then either arrange a new delivery date with your local DPD depot by phone, specify a different delivery address (e.g., your workplace), or collect your parcel from the designated DPD depot within 5 days. Alternatively, you can have your parcel delivered directly to one of the 5,000 DPD ParcelShops.

You can find a suitable parcel shop near you at: https://www.dpd.com/de/de/
The package will be stored there for a maximum of 10 calendar days after delivery.

DPD PACKAGE SHIPPING “TOTAL ZERO”

Our shipping is environmentally friendly and CO2 neutral. We take action and choose an environmentally conscious shipping method and ship CO2-neutral packages with DPD.

We ship exclusively with DPD Total Zero. Total Zero is the carbon-neutral shipping service of the international parcel and express delivery provider DPD. At no extra cost to the customer, DPD will ship all parcels carbon-neutrally. This makes DPD a pioneer in the logistics industry.

Total Zero was launched in Germany in July 2012. Carbon-neutral shipping started simultaneously in six markets – in addition to Germany, these are France, Great Britain, the Netherlands, BeLux and Switzerland.
CO2 neutrality is achieved through three steps: measuring, reducing, and offsetting. DPD's CO2 emissions have been calculated regularly since 2006. Since then, DPD has continuously reduced its own CO2 emissions through climate-friendly measures. DPD will further expand these CO2 reduction measures in the future. As a third step, since July 2012, all unavoidable CO2 emissions have been offset by purchasing certified carbon credits. For this, DPD's majority shareholder, GeoPost, collaborates with the renowned French environmental organization CDC Climat as a partner.

Further information about DPD's climate protection projects can be found on the DPD Total Zero Principle information page.

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SHIPPING STATUS

With the shipping confirmation email, we'll send you a link that allows you to easily track the status of your DHL or DPD parcel online at any time. Simply click the corresponding button to access the tracking information.

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International Shipping Guidelines

We process orders within 1 working day, excluding weekends and public holidays.

Successfully placed orders will receive an email confirmation with order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

If you need help with your order, please contact us immediately. We cannot make any changes to your order once it has been shipped. Please double-check that you have entered the correct address.

We are not responsible for non-delivery due to errors in the address you provided. If an order is returned due to an incorrect address, we will refund the original order (minus shipping costs) and ask you to resubmit your order.
A NOTICE: We accept no responsibility for delays caused by the shipping provider.

Refund Policy

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.

If your order arrives damaged in any way, please email us as soon as possible at info@calo-shop.com Please send us your order number and a photo of the item's condition. We handle these cases individually, but will do our best to find a satisfactory solution.

We will send you an email once your return has been received and inspected to inform you that we have received your returned item. We will also notify you whether your refund has been approved or declined. If approved, your refund will be processed and a credit will be issued to your credit card or original payment method within 5 business days.

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Ordering process