Payment and shipping

Payment methods

You will see at checkout which payment methods are available for your country. In general, we offer:

Visa · Mastercard · American Express · Maestro · UnionPay · Apple Pay · Google Pay · Shop Pay · PayPal · Klarna · Advance payment (bank transfer) · depending on the country, additionally EPS, iDEAL | Wero, Bancontact, MobilePay, MB WAY, Satispay, Bizum

Advance payment – Bank transfer
Account holder: KAP3 PREMIUM PRODUCTS UG
IBAN: DE54 6619 0000 0029 7228 46 · BIC: GENODE61KA1 · Volksbank pur eG
Payment reference: your order number
For advance payment, we ship after receipt of payment.

Fast shipping

Always free shipping within Germany (for private customers; business accounts are subject to the shipping costs displayed in the account).

Orders received between Monday and Friday (excluding public holidays) until 2:00 PM are shipped on the same day. Orders placed after 2:00 PM are shipped on the next business day. This applies to all immediately available items at no extra charge. For advance payment, the date of receipt of payment counts. Business days are Monday to Friday, excluding statutory public holidays.

Delivery times and shipping costs

For advance payment, the delivery time starts the day after your payment order, otherwise the day after the order.

Delivery to your preferred address

We deliver to your billing address or to another delivery address, e.g. to your workplace or to friends.

DHL Packstation: You can have your order delivered to a DHL Packstation and pick it up there around the clock. For this, you need a free DHL customer account. More information at www.dhl.de.

DPD: If you are not there for delivery, the DPD courier will notify you. Usually, it will be redelivered the next day. You can also have your package delivered to a DPD parcel shop: www.dpd.com/de/de/

Tracking

With the shipping confirmation, we will send you a link through which you can track your DHL or DPD package at any time.

Please check the address

Please check before submitting whether your address is correct. If a package is returned to us due to an incorrect or incomplete address, we will contact you to clarify. Any claims for costs will be based on statutory regulations.

Damaged package?

If your order arrives damaged, please send us an email as soon as possible at info@calo-shop.com with your order number and a photo. We will take care of it. Your statutory rights remain unaffected.

Cancellation, return and exchange

As a consumer, you can cancel your order within 30 days after receipt without giving any reasons (statutorily it is 14 days, we voluntarily give you 30). You will find the deadline, return address, costs and exceptions in our cancellation policy.

Exchange: Within 30 days after receipt, we will exchange unopened items in their original packaging in new condition for another variety or item. You pay for the return, we cover the shipping of the new goods. We will settle any price difference. Please write briefly to info@calo-shop.com about this. Your statutory right of withdrawal remains unaffected.