Payment and shipping: Fast delivery | CaloVital

Payment and shipping

PAYMENT METHODS

We offer the following payment methods. Simply choose the one that suits you best.

Shop Pay
Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Klarna Rechnung
EPS Österreich
MobilePay
iDeal Niederlande
Bancontact Belgien
PayPal
Vorkasse - Banküberweisung
Bankverbindung:
Kontoinhaber: KAP3 PREMIUM PRODUCTS UG
IBAN: DE54 6619 0000 0029 7228 46
BIC: GENO DE61 KA1
Bank: Volksbank Pforzheim
Verwendungszweck: Deine Bestellnr.

READY TO SHIP WITHIN 24 HOURS

ALWAYS FREE SHIPPING WITHIN GERMANY

Orders received Monday – Friday by 2:00 p.m. will be dispatched the same day.

Orders placed after 2:00 PM will be dispatched the next working day.
Delivery usually takes place within one working day.

We offer this fast service at no additional cost for all immediately available items.
(For advance payment: Shipping after receipt of payment)

HOW TO RECEIVE YOUR ORDER

DELIVERY WITHIN 1-2 WORKING DAYS

Two strong shipping partners are waiting to deliver your order quickly and securely: DHL and DPD not only offer door-to-door delivery, but also the option of pickup from a nearby location (DHL branch, Packstation, Paketbox, DPD Parcelshop). This makes parcel delivery particularly convenient for you. Even if you're not at home, your parcel will be safely waiting for you nearby!

Countries

Shipping costs

GERMANY

Standard shipping / Packstation / PO box delivery: 1 – 3 working days

FOR FREE

AUSTRIA

Standard shipping: 2 – 5 working days

€4.99

BELGIUM, FRANCE, LUXEMBOURG, NETHERLANDS, PORTUGAL, SPAIN, POLAND

Standard shipping: 3 – 5 working days

€9.99

FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, SLOVAKIA, SLOVENIA, SWEDEN

Standard shipping: 5 – 9 working days

€11.95

DELIVERY TO YOUR DESIRED ADDRESS

We deliver within Germany to your home address (billing address) or to a different delivery address (e.g. your workplace, hotel address, address of acquaintances, friends)

DHL PACKSTATIONS

You can have your order delivered to one of 2,650 DHL Packstations nationwide and pick it up there 24/7. To do so, you need to register with DHL once and identify yourself at the selected Packstation using your PIN or customer card. You can find more information at www.dhl.de.

DHL GO-GREEN

MAKE A SMALL CONTRIBUTION TO SOMETHING BIG

Responsibility for environmental protection and sustainability is a central aspect of our business operations. Therefore, wherever we have influence, we want to use it to contribute to making our world a better place to live.

We ship our DHL parcels CO₂-neutrally with the DHL GOGREEN product at no extra cost to you. This involves calculating the CO₂ emissions generated during transport and offsetting them through sustainable measures and climate protection projects (e.g., biosand water filters in Honduras, wind farms in Nicaragua, or reforestation in Panama and Uganda) by DHL.

A very special project can be admired in southern Africa, which was financed by Deutsche Post DHL and implemented with the non-profit climate protection organization atmosfair and the local partner SolarLights.

Households in Lesotho can reduce CO₂ emissions by up to 80% with the efficient Save80 stove compared to traditional open-fire cooking methods. The stove requires a minimum of firewood and provides longer-lasting heat.

The reduced demand for firewood not only reduces deforestation and soil erosion, but above all improves people's health.

Furthermore, the revenue generated by GOGREEN will fund additional DHL projects aimed at actively reducing CO₂ emissions. These include, among other things, converting DHL vehicles to low-emission or zero-emission vehicles, increasing the use of solar energy, and using green fuels such as biodiesel or vegetable oil.

The goal is to continuously improve CO₂ efficiency.

Together we have the opportunity to actively contribute to something great and leave a healthy environment for future generations.

You can find more information about DHL's climate protection projects on the GoGreen information page .

DPD

If you are not present when your order arrives, the DPD courier will notify you (parcel card). A second delivery attempt is usually made automatically the following day. You will find the delivery time on the notification from the DPD courier. If you are also unavailable for the second delivery attempt, your parcel will be taken to the DPD depot in your region. You can then either arrange a new delivery date with your local DPD depot by phone, specify a different delivery address (e.g., your workplace), or collect your parcel from the designated DPD depot within 5 days. Alternatively, you can have your parcel delivered directly to one of the 5,000 DPD ParcelShops.

You can find a suitable parcel shop near you at: https://www.dpd.com/de/de/

The package will be stored there for a maximum of 10 calendar days after delivery.

DPD PACKAGE SHIPPING “TOTAL ZERO”

Our shipping is environmentally friendly and CO2 neutral. We choose an environmentally conscious shipping method and ship CO2-neutral packages with DPD.

We only ship with DPD Total Zero. Total Zero is the carbon-neutral shipping service of the international parcel and express service provider DPD. DPD ships all parcels carbon-neutrally at no additional cost to the customer. This makes DPD a pioneer in the logistics industry.

Total Zero was launched in Germany in July 2012. CO2-neutral shipping launched simultaneously in six markets – in addition to Germany, these include France, Great Britain, the Netherlands, Belgium, and Switzerland.

Carbon neutrality is achieved through three steps: measuring, reducing, and offsetting. DPD's CO2 emissions have been regularly calculated since 2006. Since then, DPD has continuously reduced its own CO2 emissions through climate-friendly measures. DPD will continue to expand these CO2 reduction measures in the future. In the third step, since July 2012, all unavoidable CO2 emissions have been offset through the purchase of certified carbon credits. To achieve this, DPD's majority shareholder, GeoPost, works with the renowned French environmental organization CDC Climat as a partner.

You can find further information about DPD’s climate protection projects on the DPD Total Zero Principle information page.

SHIPPING STATUS

With the shipping confirmation email, we'll send you a link that you can use to conveniently track the status of your DHL or DPD parcel online at any time. Use the link provided in your email or go directly to:

DPD shipment tracking

DHL shipment tracking

SHIPPING STATUS

With the shipping confirmation email, we'll send you a link that allows you to easily track the status of your DHL or DPD parcel online at any time. Use the link provided in your email or go directly to:

DPD shipment tracking >>

DHL shipment tracking >>

Freundlicher Support

Über 200.000 zufriedene Kunden

Kostenloser Versand

Sicherste Zahlungsoptionen

International Shipping Guidelines

We process orders within 1 business day, excluding weekends and holidays.

Successfully placed orders will receive an email confirmation with the order details. If you haven't received an email, please check your spam filter or contact us for confirmation.

If you need assistance with your order, please contact us immediately. We cannot make any changes to your order after it has been shipped. Please check and make sure you have entered the correct address.

We are not responsible for non-delivery due to errors in the address you provided. If an order is returned due to an incorrect address, we will refund the original order (less shipping costs) and ask you to resubmit your order.

NOTE: We are not responsible for delays caused by the shipping provider.

Refund Policy

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.

If your order arrives damaged in any way, please email us as soon as possible at info@calo-shop.com with your order number and a photo of the item's condition. We handle these cases individually and will do our best to find a satisfactory solution.

We will send you an email once your return has been received and inspected to inform you that we have received your returned item. We will also notify you whether your refund has been approved or declined. If approved, your refund will be processed and a credit will be issued to your credit card or original payment method within 5 business days.

Ordering process

01.

Orders are processed within 1 business day, excluding weekends and holidays. Pre-ordered items are processed within 1 business day of their availability in stock.

02.

Successfully placed orders will receive an email confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us immediately at info@calo-shop.com . We cannot make any changes to your order after it has been shipped.

04.

Please check carefully that you have entered the correct address. We are not responsible for non-deliveries due to address errors. For returns due to an incorrect address, we will only refund the original order.

Is shipping free?

Yes, shipping within Germany is generally FREE for you. For international shipping, we also cover part of the costs for you, so you don't have to pay high shipping costs. You can find the exact shipping fees for each country in our shipping table. If your destination country isn't listed, please feel free to contact us, and we'll inform you about the exact fees.

How long will it take to receive my order?

We generally ship all orders received and paid for by 2:00 PM the same day. In most cases, your shipment will reach you within 24-48 hours. If you don't receive your shipment within 48 hours, please check the tracking information. In rare cases, there may have been an address error or the package may have been damaged by the shipping service provider. You can also contact us, and we will investigate and track the shipment for you.

How will my order be shipped?

We ship exclusively with DHL and DPD. You will receive a tracking link after successfully completing your order.

Can I return opened food or drinks?

No. For hygiene reasons, food items cannot be returned once the packaging seal has been removed after delivery.

My order has already been shipped. How can I change the address?

Please contact us immediately in this case. We will then attempt to communicate the change to the shipping provider. Please understand that we cannot cover the return shipping costs or the second shipment if a package cannot be delivered due to an incorrect address entry and is returned to us.