Conditions
1. Scope
(1) These General Terms and Conditions apply to all orders placed in our online shop at calo-shop.com.
(2) Our shop is aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or self-employed professional activity (§ 13 BGB).
(3) Business customers (e.g. pharmacies) can order via an activated dealer account. These General Terms and Conditions apply to them, subject to the deviations in Section 12.
(4) Any deviating terms and conditions provided by the customer shall not apply, even if we do not expressly object to them.
2. Contracting Parties and Conclusion of Contract
(1) Your contracting party is KAP3 PREMIUM PRODUCTS UG (haftungsbeschränkt), Sophie-Christ-Straße 4, 55127 Mainz.
(2) By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially add products to the shopping cart without obligation and change your entries at any time until you submit the order using the correction and deletion functions.
(3) The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive a confirmation by email immediately afterwards.
3. Contract Language and Contract Text
(1) The contract language is German.
(2) We store the contract text and send you the order data and these General Terms and Conditions by email. If you have set up a customer account, you can view your orders there. You can access these General Terms and Conditions at any time on this page.
4. Prices and Shipping Costs
(1) All prices are final prices and include statutory VAT.
(2) We deliver free of charge within Germany. Shipping costs apply for deliveries to other countries. They are listed for each country on our “Shipping” page and will be displayed to you before you place the order.
5. Delivery
(1) We deliver to the countries listed on the “Shipping” page, exclusively by the shipping method. Collection is not possible.
(2) Delivery time within Germany: 1–3 business days. Delivery times for other countries are listed on the “Shipping” page. For prepayment, the delivery time begins the day after you issue your payment order to your bank; for all other payment methods, it begins the day after the contract is concluded.
(3) For storage and shipping, we work with our logistics service provider Shipmunks.
6. Payment
(1) You can see which payment methods are available for your delivery country during the ordering process. In general, we offer:
- Credit card (Visa, Mastercard, American Express, Maestro, UnionPay) as well as Apple Pay, Google Pay and Shop Pay: The charge is made upon completion of the order.
- PayPal: You will be redirected to PayPal for authorization. The charge is made upon completion of the order.
- Klarna: The payment, e.g. by invoice, is handled by Klarna Bank AB. The conditions displayed during the ordering process apply.
- Prepayment (bank transfer): You will receive our bank details in the order confirmation. We ship the goods after receipt of payment.
- Other payment methods depending on the country, e.g. EPS, iDEAL | Wero, Bancontact, MobilePay, MB WAY, Satispay, Bizum.
7. Retention of Title
The goods remain our property until full payment has been received.
8. Transport Damage
If goods arrive with visible transport damage, please report it to the delivery person as soon as possible and contact us (info@calo-shop.com, preferably with a photo). Failure to do so will have no consequences for your statutory claims. However, it helps us enforce our claims against the transport company.
9. Warranty
(1) Statutory liability for defects applies.
(2) Special provision for food: We deliver goods with a reasonable remaining shelf life until the best-before date. Please observe the storage instructions on the packaging.
(3) You can find the EU-wide notice about your statutory warranty rights directly below this paragraph.
Further information about your rights: europa.eu/youreurope/garantien
Full text of the notice
STATUTORY WARRANTY
At least two years of statutory warranty for the conformity of goods sold in the European Union.
Consumers can exercise their rights under statutory warranty law, for example if the goods
- do not conform to the description,
- do not work as intended.
Sellers are liable for any lack of conformity that existed at the time the goods were delivered and becomes apparent within the statutory warranty period. In such cases, sellers must offer the following:
- free repair or free replacement,
- in certain cases a price reduction or a full refund of the purchase price.
In some countries, a longer period applies for statutory warranty. For used goods, a shorter period may apply, but not less than one year.
For further information about your rights in a particular country, scan the QR code below or ask the seller. europa.eu/youreurope/garantien
What should you do if you receive goods that do not conform to the contract?
- Report the problem to the seller as soon as possible.
- Provide proof of purchase, e.g. the receipt, invoice or bank statement.
Sellers and manufacturers may also offer commercial guarantees that apply independently of the statutory warranty. This GARAN label, for example, indicates that the manufacturer provides a commercial durability guarantee at no additional cost, covering all goods.
(4) Customer service for questions and complaints: info@calo-shop.com or +49 6131 4924528 (Monday to Friday, 8 am–2 pm).
10. Liability
For claims based on damage caused by us, our legal representatives or persons acting on our behalf, we shall always be liable without limitation for injury to life, body or health, for intentional or grossly negligent breaches of duty, for guarantee promises, insofar as agreed, and insofar as the Product Liability Act applies. Otherwise, statutory provisions apply.
11. Gift Cards
(1) Our digital gift cards can only be redeemed in the online shop at calo-shop.com, even across multiple orders. Other gift cards cannot be paid with them.
(2) We will send the gift card by email to the address you provide, at your request for a date up to 90 days after purchase.
(3) The gift card has no expiry date. The statutory limitation period of three years applies, beginning with the end of the year in which it was purchased (§§ 195, 199 BGB). The remaining balance stays on the code. If the balance is insufficient, you pay the difference using another offered payment method. Cash payment is excluded unless otherwise required by law.
(4) The code is transferable. We may transfer it with binding effect to any person who redeems it, unless we know or know due to gross negligence that they are not entitled to do so.
(5) Your statutory right of withdrawal when purchasing a gift card remains unaffected (see Cancellation Policy).
12. Special Terms for Business Customers
For entrepreneurs within the meaning of § 14 BGB (e.g. pharmacies with a dealer account), the following also applies:
(1) There is no right of withdrawal; the cancellation policy applies only to consumers.
(2) The prices displayed in the dealer account apply, plus VAT and shipping costs.
(3) If both parties are merchants, the duty to inspect and complain under § 377 HGB applies.
(4) If the customer is a merchant, a public law legal entity, or special public-law fund, the place of jurisdiction for all disputes arising from this contract is Mainz.
13. Consumer Dispute Resolution
We are not prepared and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
14. Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the state in which you have your habitual residence.
As of: October 2026
Kundenbewertungen
aus 89 Kundenbewertungen über Judge.me
Sicher bezahlen mit
Vorkasse – Banküberweisung
Vorkasse – Banküberweisung